Contact Us

Have a question, feedback, or need support? We'd love to hear from you. Our team typically responds within 24 hours.

Get in Touch

Whether you have a question about our games, want to report an issue, or simply want to say hello β€” we're here for you.

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Registered Address
Level 12, 1 Market Street
Sydney NSW 2000, Australia
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Support Hours
Monday – Friday: 9am – 6pm AEST
Saturday: 10am – 4pm AEST
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Responsible Gaming Help
Gambling Help Online
1800 858 858 (Free, 24/7)

Note: CrystalRaid is a free social gaming platform. We do not handle any financial transactions. For responsible gaming support, please contact Gambling Help Online.

Send Us a Message

Frequently Asked Questions

Is CrystalRaid free to play? +

Yes! All games on CrystalRaid are completely free to play. There are no purchases, deposits, or fees of any kind. We are a social gaming platform for entertainment only.

Why is there an 18+ age restriction? +

Our games simulate social gaming experiences that are intended for adults only. In compliance with Australian regulations and responsible gaming standards, we restrict access to players aged 18 and over.

Can I win real money on CrystalRaid? +

No. CrystalRaid is strictly a social gaming platform. There is no real money involved, no prizes, and no gambling. All game outcomes are for entertainment purposes only.

How do I unsubscribe from the newsletter? +

You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any newsletter email, or by contacting us directly at [email protected].

How do you protect my privacy? +

We take privacy seriously and comply with the Australian Privacy Act 1988. Please read our full Privacy Policy for details on how we collect, use, and protect your data.