Privacy Policy

Last updated: 1 November 2024 | Domain: crystalraid.info

CrystalRaid ("we", "us", or "our") operates the website crystalraid.info. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our social gaming services. We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using crystalraid.info, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our website.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, and any other information you voluntarily provide through our contact form or newsletter subscription.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, time spent on pages, and referring URLs.
• Device Information: Information about the device you use to access our website, including hardware model, operating system, and unique device identifiers.
• Cookies and Tracking Data: We use cookies and similar tracking technologies. Please see our Cookie Policy for more details.

We do not collect financial information, payment details, or any information related to real-money transactions, as our platform does not involve any financial activity.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To operate, maintain, and improve our website and social gaming services.
• To respond to your enquiries and provide customer support.
• To send you newsletters and updates about our games and platform (only if you have subscribed).
• To analyse usage patterns and improve user experience.
• To comply with legal obligations under Australian law.
• To enforce our Terms of Use, including our 18+ age restriction policy.

3. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: Where you have given explicit consent (e.g., newsletter subscription, contact form submission).
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our services and ensuring website security.
• Legal Obligation: Where we are required to process data to comply with Australian law.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party service providers who assist us in operating our website (e.g., hosting, analytics), subject to confidentiality agreements.
• Legal Requirements: If required by law, court order, or government authority in Australia.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by Australian law. Contact form submissions are retained for up to 12 months. Newsletter subscriptions are retained until you unsubscribe.

6. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights Under the Australian Privacy Act

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information (subject to legal obligations).
• Opt out of direct marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

To exercise any of these rights, please contact us at [email protected].

8. Cookies

We use cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites, including the Gambling Help Online service. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

10. Children's Privacy

Our website is strictly for users aged 18 years and over. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected].

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of crystalraid.info after changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Address: Level 12, 1 Market Street, Sydney NSW 2000, Australia
• Website: crystalraid.info

For privacy complaints, you may also contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au | 1300 363 992.